A friend and his wife went to dinner on a recent weekend evening to celebrate their anniversary. The food, wine and service at this suburban St. Louis County nice-but-casual restaurant were great. They paid with a card they use only occasionally.
A few hours later they received an alert from the card company about a purchase amounting to several hundred dollars from a national specialty goods retail chain. Which my friend nor his wife did not make.
My friend’s wife suggested he call the restaurant. He called Monday and mentioned what had happened and made clear he was not accusing anybody of anything. He just thought it was something he should mention to the people running the place. The person who answered said she would have the manager call him back.
On Tuesday, the manager did call back and immediately went on the defensive, telling my friend that all his people were top notch citizens and nothing like this had ever happened at his place. My friend repeated that he was not accusing anybody of anything, that he (my friend) just thought that he (the manager) might want to know about what had happened. Again, the manager seemed offended that my friend would offer this information. When the call ended, my friend was just a bit upset at the manager’s attitude.
My friend told me that he will not be returning to the restaurant.